Terms and Conditions
This is an important section of
the site explaining the terms and conditions you are agreeing
to when you use and/or shop from the verm-x.com web site (hereinafter "the
Web site"). By using the Web site, you agree to be bound by
these Terms and Conditions and any other guidelines or rules
applicable to other services that may be posted from time to
time. If you do not agree with any part of the following terms
of conditions you must not use the Web site. If you are uncertain,
you can always contact us on the Customer Care number below.
Included in the Terms and Conditions
are the following:
It is unusual that any of our customers
are unhappy with the products we supply. However, if you are
unsatisfied in any way with the product you have purchased,
you can return it to Verm-X® and we will refund your money in
full. Products must be returned to Verm-X (see address below) within 14 days of
you receiving the goods with proof of where and when goods
were purchased.
Some products we provide include a manufacturers guarantee. Please refer
to the individual product for details regarding this.
Delivery
Unless Verm-X® has notified you that
your order will be delayed, you should receive your order within
4 (four) working days of placing your order. Deliveries to destinations outside the UK may take
longer.
Customer Care Policy
Our commitment is to ensure that
your experience with Verm-X is stress-free. If for any reason,
you are unsatisfied with any part of our service, we need to
know how to make things right.
Please tell us straight away by using any of the following:
Email: customercare@verm-x.com
Telephone: + 44 (0)870 850 2313
Write to us at:
Verm-X®, Paddocks Farm Partnership Ltd,
Paddocks Farm, Huish Champflower, Taunton, Somerset, TA4 2HQ,
UK.
Privacy
Policy
We are committed to protecting the information we collect from you, which
we use to enhance your experience of using the Web site and to provide
you with the services you request from us.
Data Collection
You can access the Web site and
browse certain areas without disclosing personal data. We collect
your personal data ("Your Data") only with your knowledge or
your consent. When you register your details, we collect Your
Data to enable us to inform you from time to time by email
and/or post of new products and services from Verm-X® and on
occasions from other third parties who have products and services
that we feel would be relevant to you. We will also collect
information if you complete any other forms on our site or
if you contact us with comments or specific requests.
Data Use
By registering on the Web site
("a Registered User") you agree that you would like to receive
product and service updates from Verm-X® and any other third
parties who have products and services which may be of interest
to you. Unless you "opt out" (see below) we may also use Your
Data in the following ways, relating to services of Verm-X®. Verm-X® will provide you with relevant information by email,
post or telephone.
Data Disclosure
We will, if you have not opted
out, pass Your Data onto relevant third party suppliers who
we feel would be relevant to you.
Opt-out
As indicated above, as a Registered
User you are given the opportunity to 'opt-out' of having Your
Data used for any purposes related to Verm-X®. You should also
be aware that you have a legal right to ask us to make no further
direct marketing use of Your Data at all. If you wish to exercise
this right please send a written notice to: Verm-X®, Paddocks
Farm Partnership Ltd, Paddocks Farm, Huish Champflower, Taunton,
Somerset, TA4 2HQ, UK.
Links
This web site may contain links
to other sites. Please be aware that we are not responsible
for the privacy practices or any business associated to such
other sites. This privacy statement applies solely to information
collected by the Web site.
Accessing Personal Data
You can contact us to ask whether
we are keeping personal data about you, by sending an email
to info@verm-x.com or by sending postal mail to this address: Verm-X®, Paddocks Farm Partnership Ltd, Paddocks Farm, Huish Champflower,
Taunton, Somerset, TA4 2HQ, UK. Upon request, we will provide
you with a readable copy of data, which we hold about you.
If you ask us to delete, correct or amend that personal data
we will do so within a reasonable time.
If you have any queries about this privacy policy, please contact info@verm-x.com or
telephone on 870 850 2313.
General Terms & Conditions
1. The materials made available
on the Web site are directed solely at consumers who access
the Web site from the United Kingdom. Verm-X® make no representation
that any product referred to in the materials on the Web site
is appropriate for use, or available, in other locations. Those
who choose to access this site from other locations are responsible
for compliance with local laws if and to the extent local laws
are applicable.
2. Any contract between us, whether for use of the Web site or in relation
to the purchase of products or services through the Web site will be
governed by the laws of England and Wales and both parties, (you and
Paddocks Farm Partnership Ltd), submit to the non-exclusive jurisdiction
of the English Courts.
3. Verm-X® has taken every care in the preparation of the content of the
Web site, however we do not guarantee that the information will always
be completely up to date and free of mistakes. To the extent permitted
by applicable law, Verm-X® disclaims all warranties, express or implied,
as to the accuracy of the information contained in any of the materials
on the Web site and will accept no liability for any loss or damage the
use of any of the information contained in any of the materials on the
Web site.
4. Verm-X assumes no responsibility and shall not be liable for any damage
to, or viruses that may infect, your computer equipment or other property
on account of your access to, use of, or browsing in the Web site. To
the extent permitted by law, in no event shall Verm-X be liable for any
injury, loss, claim, damage, or any exemplary, punitive, direct, indirect,
incidental or consequential damages of any kind (including but not limited
to lost profits or lost savings) whether based in contract, tort, strict
liability, or otherwise, which arises out of or is in any way connected
with:
(i) any use of the Web site or content found therein;
(ii) any failure or delay (including, but not limited to) the use of
or inability to use any component of the Web site;
(iii) the performance or non-performance by Verm-X®;
(iv) the provision of or failure to provide services;
(v) any information, software, products, services and related graphics
obtained through the Web site.
5. The naming of any manufacturer or product on the Web site does not
imply endorsement by Verm-X. The omission of any such names does not
necessarily indicate a lack of endorsement by Verm-X.
6. Certain (hypertext) links in this site may lead to other web sites,
which are not under the control of Verm-X®. When you activate any of these
you will leave the Web site and we shall have no control over and will
accept no responsibility or liability for the material on any web site,
which is not under the control of Verm-X®.
7. The exclusions of liability set out in these terms and conditions
shall not apply to any damages arising from death or personal injury
caused by the negligence of Verm-X or any of its employees or agents.
8. These terms and conditions shall be governed by and construed in accordance
with English Law. If any provision of these terms and conditions shall
be unlawful, void or for any reason unenforceable then that provision
shall be deemed severable and shall not affect the validity and enforceability
of the remaining provisions.
9. We reserve the right to alter these terms and conditions from time
to time by posting new terms and conditions on the Web site.
10. These Terms and Conditions, together with those incorporated herein
or referred to herein constitute the entire agreement between us relating
to the subject matter hereof, and supersede any prior understandings
or agreements (whether oral or written) regarding the subject matter.
Price:
See section on Pricing. Verm-X® reserve
their right to alter any pricing at anytime without notice.
Delivery details:
See section on Delivery Information
below.
Trade enquiries:
For international and trade enquiries
contact us on:
Telephone + 44 (0) 870 850 2313
Email info@verm-x.com
How
to Order
1. Online
2. Telephone + 44 (0)870 850 2313
Payment is by credit or debit card
only and all online orders are processed on a secure server.
Delivery
For UK orders we will usually be able to despatch
weekday orders (Monday to Friday) within 24 hours and usually
via first class mail (subject to our discretion) and you should therefore have the item
with you within 2 working days or sooner. If items are out
of stock we will notify you with an estimated delivery date.
No payments are taken unless the ordered item is ready for
immediate despatch. Postage and packing will be charged in addition to the product cost.
For international orders freight
costs and lead times will be confirmed for each individual
shipment.
Returns
Policy and Guarantee
Please inspect all items immediately upon arrival.
If you are unhappy in any way with your goods please telephone
us on 0870 850 2313.
You can return all unused items to us within
14 days for a refund or an exchange. However, we cannot refund
or exchange used or customer damaged items (customers statutory
rights not affected). With the exception of faulty goods, return
postage and packing cannot be refunded and we will not give
refunds on goods until the goods have been received back.
For faulty or misdescribed
goods we will either refund you in full (cost of goods, postage
costs and return postage) or replace the item and refund your
return postage costs. When returning goods, we recommend that
you use registered post as we cannot be held responsible for
returned goods that do not reach us.
Pricing
Prices are correct at the time of
posting on this website and are subject to change without notice.
Privacy and Customer Confidentiality
Any information entered in this
site, for example your name and email address entered in our
contact forms, will be used to contact you and keep in touch
with you about your enquiry or about the product or service
you have received from us, and will not be used for any other
purpose.
You will also have the option to
subscribe to our email update service, and in such cases your
name and email address will be added to our mailing list so
that we can let you know about special offers or new products
and keep you informed about the latest exclusive offers which
may be of interest to you. You can unsubscribe from this list
or any other mailings at any time by contacting us and requesting
removal from the mailing list.
Your personal details will never
be sold or passed on to third parties, unless agreed or requested
by you or required by law.
We do not knowingly send random marketing
emails to personal email addresses (spam).
Cookies
Cookies may be used on this site
to track and store online ordering information, to retain information
you have previously entered on the site, or in the use of 3rd
party applications. In general, you can browse this site without
requiring cookies. If you prefer not to use or accept cookies
when using this site, you may switch off cookies in your browser.
For more information about cookies and how to prevent them
from being used while browsing this site, please see About
Cookies.
Feedback
We always appreciate your comments
good or bad. We also welcome any suggestions for improving
our product range and our level of service.
Email
us through feedback@verm-x.com or call us on 0870 850
2313
